DEVELOPING A PROFESSIONAL
OMNICHANNEL SHOPPING EXPERIENCE
From single channel to omnichannel through technology, digital know-how, go-to-market speed and an easy-to-implement full outsourcing approach.
Store Management
Technology & System Integration
Logistics & Distribution
Customer Care
Ux & Web Design
Content & Digital
eCommerce Outsourcing
Omnichannel Solution
About us
Terashop is an Italian company that has been offering e-commerce solutions for over 10 years. We develop and manage omnichannel e-commerce projects in total outsourcing mode. Our vast expertise enables us to operate both in the Italian market and in international markets worldwide.
Why choose us?
For many years, we have developed and managed numerous projects in full outsourcing mode for top brands in the Fashion, Design, Electronics, Pharma and Food sectors. This has allowed us to gain profound experience and skills which have been put to practical use within our proprietary platform. And today, it enables us to offer solutions that are both highly innovative and tailored to our customers’ needs. Our approach and operational experience mean we can provide not only technology but also ongoing consultancy support.
• Analysis, definition and development of the User Experience (Creativity, UX, UI);
• Development of e-commerce projects on proprietary and third-party platforms;
• Design and development of omnichannel experiences for offline and online touch points;
• Development of marketing automation projects and marketing management;
• Guidance for client companies in internationalisation paths and opening up new markets;
• Management of outsourcing services with dedicated store manager and help desk;
• International finance and administration;
• Complete logistics management.
Our approach
Our approach to developing an e-commerce project, whether B2C or B2B, focuses on four, or at most five, fundamental steps:
• We listen to our customer, acquire all the necessary information and, through an in-depth assessment, lay the foundations to successfully develop the strategy;
• We carry out Consumer Insight Data Intelligence to identify the correct Consumer Persona and qualitatively analyse online reviews, providing us with a clear and precise vision of the people we communicate with and our competitors;
• We define a project implementation strategy that clearly identifies the activities to be carried out and the related implementation timelines;
• We develop the project paying great attention to: Design, Technological Solution, Reference Target and Content, which we create natively in more than 10 different countries;
• We use data in a data-driven process to guide development, test developed projects and apply continuous improvement.
What we offer
Proprietary Omnichannel Technological Platform
We have our own proprietary platform focused on omnichannel e-commerce activities. In- house development gives us complete and flexible management of the source code, accelerating both the development process and integration into third-party software. We have developed our solution with reliability and performance in mind. Our team is always available to provide qualified technical support. Since the source code is ours, we can guarantee the final result.
What we offer
Full Outsourcing
Shop Management
Dedicated shop manager, commercial support, management of all activities related to the e- commerce project. Managing an e-commerce project is a complex task that requires cross- sector skills, from marketing to the more technical aspects. A dedicated and experienced person can guide the customer towards well-defined growth.
Customer Care, Customer Management
We have an in-house call centre operating in 4 languages (Italian, English, French, Spanish) that offers customers multichannel support in both the purchase and after-sales phases. We produce precise reports to continuously improve interactions with end customers. Invoicing, payments and tax documentation We manage international payment systems to give customers an easy and immediate user experience. We take care of anti-fraud issues to protect our customers and handle all tax obligations for sales abroad.
Integrated Logistics and Shipping
Today, shipping and therefore logistics form the basis of a successful customer experience. People are used to high quality standards and short delivery times. To achieve these levels of performance, perfect organisation is required alongside partnerships with international couriers. Our volumes allow us to have very low shipping costs.
What we offer
Marketing Activities
Our marketing activities set high growth objectives by focusing on delivering the right content to the right person at the right time. Integrated marketing automation from an omnichannel perspective gives us a “single customer view”. Furthermore, aggregated, coherent and holistic representation of each individual customer’s data allows us to communicate efficiently and non-invasively. In contrast to sending mass DEM to the entire database, we focus on a personalised and attentive conversation for each individual customer. We deal with marketing automation, social media ads, digital ads, and conversational content creation.
Our customers
OUR SECRET?
TECHNOLOGY AT THE SERVICE OF SALES
We are a highly technological company. We develop software and integrations to enable real omnichannel experiences. When we want to create a real user experience, unrelated to online or offline friction, we need a solid technological platform to connect all the necessary solutions to. Only in this way can we guide our users through their personalised experience to make the most of their relationship with the brand.
THE OMNICHANNEL ENABLER LEADER
Giglio Group handles e-commerce for top products Made in Italy – Fashion, Design and Food, fully managing the activities.
An international team of specialised professionals, logistics structures and cutting-edge technological skills allow Giglio Group to guarantee extremely efficient support to its customers.
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